Terms and Conditions
- Identification of the Holder
In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the User is informed that the owner of the website https://shop.tattoox.com belongs to the company Tattoox SL, and its identification details are as follows:
Controller: Tattoox SL, hereinafter Tattoox.
Tax ID: B67709097
Registered office: Barcelona, calle d'Àlaba, number 61, 3rd floor, postal code 08005
Email: info@tattoox.io
- Prior information
The General Terms and Conditions of Purchase govern the distance selling relationship between the products offered by Tattoox on its website https://shop.wearetattoox.com and the User, in accordance with the current legal provisions on distance selling, the General Law for the Protection of Consumers and Users, data protection, and Information Society and Electronic Commerce Services.
In this regard, the User must accept the General Terms and Conditions of Purchase before placing the order, so before proceeding with acceptance, please read their contents carefully.
If you do not accept the General Terms and Conditions of Purchase, the purchase of the products cannot be completed and, consequently, Tattoox will not assume any type of obligation or liability.
Tattooox reserves the right to modify the content and/or scope of the General Terms and Conditions of Purchase at any time, without the need to communicate or notify this in advance. Therefore, before purchasing products from our Website, please read their content carefully, as it is the User's responsibility to review the General Terms and Conditions of Purchase before purchasing any product from the Website.
- Conclusion of the contract
It is essential that you register as a user on the website in order to buy online. To do so, you can access the "User registration" section.
Likewise, the User declares that they have sufficient legal capacity to contract the products on the Website.
During the purchase process, you must identify yourself with the username and password provided. This data will not be public. You are responsible for handling the identity and password obtained during User registration confidentially and responsibly, and you may not transfer them to another person. You may modify the registered information at any time by going to the "User Area" section of the website.
In this same "User Area" section, you will have access to a history of your orders; this is only a consultation section, but its management is allowed, and the user may delete those records they consider unnecessary to view.
Users may modify their personal data by accessing their "Profile" within their User account. In addition, if the User has forgotten their password, they can recover it under "Log in" "Have you forgotten your password?" "Recover".
Once the order has been placed, the User will receive an acknowledgement of receipt by email or other equivalent electronic means of communication at the address indicated.
If the User does not receive confirmation within 24 hours, please contact us through the email info@tattoox.io
Likewise, Tattoox informs you that the contract may be formalized in the following languages: Spanish and English.
- Data protection
Data controller:
Controller: Tattoox SL
Tax ID: B67709097
Address: Calle d'Àlaba 61, 3rd floor, Barcelona 08005 Barcelona (Barcelona) Email: info@tattoox.io
Purpose of processing: We process the data and information provided by the interested party in order to manage the User's purchase, as well as to send commercial communications and/or a newsletter, provided that you consent to this.
Legal basis: The processing of this data is legitimized by the performance of contractual and/or commercial obligations.
Data retention criteria: The data will not be kept longer than necessary for the purposes for which it was requested, except where there is a legal obligation.
Disclosure of data: It is not disclosed to other third parties, except where there is a legal obligation or the express consent of the data subject.
International data transfers: No international data transfers will be made to third countries outside the European Union.
Rights of the data subject: The data subject has the right to withdraw consent at any time. We also inform you that you may exercise your rights of access, rectification, and erasure (right to be forgotten), restriction of processing, data portability, and objection by sending a written request to Calle d'Àlaba 61, 3rd floor, Barcelona 08005 Barcelona (Barcelona), or by email to info@tattoox.io.
Likewise, the data subject is informed that they may revoke consent for the sending of commercial communications by sending an email to info@tattoox.io.
Any data subject wishing to file a complaint with the competent data protection supervisory authority, currently the Spanish Data Protection Agency (AEPD), may do so through its electronic office: www.sedeagpd.gob.es/sede-electronica-web, or by sending a written notice to C/Jorge Juan no6 - 28001 MADRID.
- Product availability
The availability of the products offered by Tattoox may vary depending on user demand. Although Tattoox updates stock periodically, the product requested by the User may be out of stock at that time. In the event of non-fulfillment due to unavailability, the User will receive an informative email and the amounts paid for the canceled order will be refunded within a maximum period of 30 days.
- Price
The price of each product will be the one shown in euros next to each product on the Website and will include the applicable VAT, which in this case is 21%.
Tattooox reserves the right to modify its prices at any time and without prior notice. The price applicable to the purchase request made by the User will be the one recorded at the time of accepting the General Terms and Conditions of Purchase.
- Payment method
The User may pay the amount of their order by choosing any of the following methods. During the purchase process you must indicate your choice:
a) VISA or MASTERCARD credit card
All personal or banking data transmission operations are carried out in a secure environment, a server based on standard SSL security technology (Secure Socked Layer). All the information you transmit travels encrypted through the network.
Likewise, your credit card details are entered directly on the bank's website, in the POS terminal (Bank Point of Sale Terminal), and are not entered or recorded on any Tattoox server.
When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiry date, and a Validation Code matching the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering greater guarantees regarding the security of the transaction.
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, the cardholder may demand the immediate cancellation of the charge. In this case, the corresponding debit and re-credit entries in the supplier's and cardholder's accounts will be made as soon as possible. However, if the purchase was actually made by the cardholder and the refund request was not a consequence of exercising the right of withdrawal or termination and, therefore, the cancellation of the corresponding charge was improperly demanded, the cardholder will remain obliged to Tattoox to compensate for the damages caused as a result of such cancellation
b) PayPal
It allows you to send payments over the Internet securely and conveniently. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service especially designed for those who are not satisfied with traditional payment methods.
More information about Paypal. www.paypal.com
If you have any questions or problems with the payment for a purchase, do not hesitate to contact us through the email info@tattoox.io
8. Shipping costs
All shipping costs are detailed on the shipping and returns page.
Execution and delivery times
Tattooox will ship products to the Iberian Peninsula, the Balearic Islands, the Canary Islands, European Union countries, as well as the rest of the world.
Once the User has made payment for the product, Tattoox has confirmed it, and the confirmation email regarding the purchase has been sent to the User, the products will be delivered.
The order will be delivered to the address specified by the User during the purchase process on the website - a PO box or post office address will not be valid - and in no case will a change of address be accepted. Once the order has been sent.
Tattooox shall not be responsible for any errors that may occur in the delivery of purchased products if the User has not correctly completed the delivery address.
For orders placed within the peninsula (Spain and Portugal), delivery times are 24 to 48 hours on business days. This period does not include Sundays or public holidays.
If there is any issue with the delivery time, Tattoox will inform the User appropriately and immediately. The User must bear in mind that:
- No home deliveries are made on Saturdays, Sundays, or public holidays.
- Deliveries take 24 to 48 business hours, so there are no deliveries or shipments on Sundays or public holidays. If you purchased with a 2x1 promotion or similar, your order may take a little longer, never exceeding 72 business hours.
- If you have purchased a preorder product together with another regular product, all items will be sent together within the timeframe established on the preorder product page itself.
- For orders placed to the Balearic Islands, delivery times are 48 to 72 business hours.
- For orders placed to the rest of the European Union, delivery times are 1 to 7 business days. This period does not include Saturdays, Sundays, or public holidays.
- For orders to the rest of the world, delivery times are 5 to 10 business days. This period does not include Saturdays, Sundays, or public holidays.
If you need to adjust shipping to your preferred time slot, you only need to send an email to info@tattoox.io right after making the purchase. In the email, you can indicate whether you want the order to be delivered in the morning (8:30-14:00h) or in the afternoon (14:00h-20:00h) from Monday to Friday. This option is only valid for purchases made in the Iberian Peninsula.
We prepare orders from 9:00h to 17:00h.
If you are absent during delivery, the carrier will come by a second time, and if you are still absent on the second attempt, they will contact you via SMS, phone call, or contact email provided in the order to arrange a delivery or for collection of the package at the nearest delivery transport agency.
If you have not received your purchase within 48 business hours, do not hesitate to contact us via email at info@tattoox.io
9. Order tracking
Once the order has been shipped, the User will automatically receive an email or SMS with the tracking link to know the status of the order at all times. It is important to check your spam, promotions, or junk folder, as the email may be redirected to one of these folders by mistake. If you still have not received the email, you may request the shipping number and tracking link through our email at info@tattoox.io.
10. Failed deliveries
Tattooox offers a free mainland shipping service within 24 business hours, with up to two delivery attempts at no charge.
If delivery is refused or unjustifiably delayed, we reserve the right to charge you for any resulting storage costs and/or to terminate the contract. If so, we will refund the difference between the amount already paid and any reasonable administrative costs incurred (including failed delivery and return of the Order, as well as storage costs).
12. Withdrawal
The User shall have the right to withdraw from the contract, without any penalty, within fourteen (14) calendar days from the date of receipt of the product.
To exercise the right of withdrawal, you only need to complete and send this form to the email address info@tattoox.io
• For the attention of Tattoox SL, with B67168203 and registered office at Calle d'Àlaba 61, 3rd floor, Barcelona 08005 Barcelona (Barcelona).
• I hereby inform you of my intention to exercise my right of withdrawal with order number and/or reference …………………
• Name of the consumer and user or of the consumers and users
• Address of the consumer and user or of the consumers and users
• Signature of the consumer and user or consumers and users (only if this form is submitted on paper)
• Date
To proceed with the return, the product must not have been used and must be in perfect condition with the labels and corresponding packaging (boxes, bags, etc.) just as it was received, at the following address: Calle Llull 51, 1o-3a Barcelona 08005 Barcelona (Barcelona).
Once Tattoox receives the product and our staff verifies and determines that the return conditions are met, Tattoox will refund the User all payments received, including shipping costs, within a maximum period of fourteen (14) calendar days from the date on which the return was made. The user informs Tattoox of their decision to withdraw from this contract. Tattoox will process the refund using the same payment method used by the User for the initial transaction, unless the User states otherwise. The User shall bear the return costs of the purchased product.
We remind you that the return costs of the products will be borne by you and that Tattoox will under no circumstances accept returns sent cash on delivery.
13. Defective products
Tattooox guarantees that the product conforms to the characteristics indicated on the website and that it will be delivered in perfect condition. Likewise, the User must ensure that once the order is received, they check that it is in perfect condition. Remember that you have 15 calendar days from receipt of the product at your home to request a return.
Once our staff verifies that the product is indeed defective, the refund or replacement will proceed.
A product will not be considered defective if more than 6 months have passed since its receipt, as it cannot be determined whether it has been misused.
For this return to be effective, you must make sure that the product:
• Has not been used
• Has not been involved in any accident or damaged while attempting to repair it.
• Has not been used contrary to the seller's instructions.
• Has not suffered damage due to wear and tear, improper use, or machine washing.
In the event of non-compliance with the above requirements, and if the withdrawal period has expired at the time the return is made, Tattoox may decide at its discretion whether or not to process the return.
The User shall assume, from the moment delivery takes place, all risks that the product may suffer. Tattoox shall not be liable for anything that may happen once it has been delivered in perfect condition.
Under no circumstances will a product be considered defective if it has been misused. It is not advisable to use our products for any type of sports activity or to machine wash them, as they may deteriorate or break. For more information on how to care for and clean your tattoo materials, you can make an inquiry by sending an email to info@tattoox.io.
14. Complaints and Claims
The Customer may send complaints and claims to the email address info@tattoox.io.
Tattooox must respond to claims received as quickly as possible and in any case within a maximum period of one month from the submission of the claim.
In accordance with EU Regulation 524/2013, the European Commission makes available to consumers and users an online dispute resolution platform, available at the following link: http://ec.europa.eu/consumidores/odr/. Consumers may submit their claims through the online dispute resolution platform.
15. Applicable law and jurisdiction
These General Terms and Conditions of Contract shall be governed by and interpreted in accordance with Spanish law.
Any disputes that may arise between Tattoox and the User shall be submitted to the Spanish Courts and Tribunals.