Shipping & Returns

SHIPPING

We ship your order from the nearest warehouse: Madrid for Spain and Europe and Kansas City for the United States, Canada and Mexico. The final cost is always shown at checkout.

• Mainland Spain, Balearic Islands, Ceuta, Melilla and Portugal: €4.90 · free from €90 · 24–72 business hours. Black Friday: in Spain, free from €60 until 30 November 2026.
• Canary Islands: €19.90 · free from €90 · 3–6 business days. Black Friday: €9.90 until 30 November 2026. Customs procedures or taxes (DUA) may apply, paid by the recipient.
• Europe: €9.90 · free from €90 · 3–5 business days.
• United States: from €11.90 depending on weight · free from €150 · 2–7 business days, no customs.
• Canada and Mexico: from €19.90 and €22.90 depending on weight · 5–10 business days. Import taxes paid by the recipient.

See all weight-based rates in our shipping policy.

RETURNS

You have 30 days to return your order. Request it from your account under “My orders” and we will send you a return label. Products must be in their original condition and packaging. For orders from the US, Canada and Mexico, email ecommerce@tattoox.io.

Full details in our refund policy. TATTOOX machines come with a 1-year commercial warranty in addition to the legal guarantee.

Questions? Email us at ecommerce@tattoox.io.